Política de reembolso

Refund & Return Policy – SnugBoo

Last updated: February 28, 2026

Thank you for shopping with SnugBoo. We are committed to providing high-quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

1. 30-Day Satisfaction Guarantee

At SnugBoo, we want you to feel confident in your purchase.

You may request a return or replacement within 30 days of delivery if:

  • Your item arrives damaged or defective

  • You receive the wrong item

  • There is a clear manufacturing issue

To qualify:

  • You must contact us within 30 days of delivery

  • The item must be unused and in its original condition

  • You must provide clear photo or video evidence of the issue

📧 Please send your request and order details to:
snugboo.store@outlook.com

2. How to Request a Refund or Replacement

To initiate a claim:

  1. Email us at snugboo.store@outlook.com

  2. Include your order number

  3. Attach clear photos or videos showing the issue

  4. Wait for our team to review and respond

If your claim is approved:

  • We may offer a replacement item (preferred solution), or

  • A full refund, depending on the situation

If a return is required and the issue is confirmed as a defect or error on our side, we will provide return instructions.

3. Returns for Change of Mind

If you wish to return an item due to change of mind:

  • You must contact us within 30 days of delivery

  • The item must be unused and in original packaging

  • Return shipping costs are the responsibility of the customer

  • Original shipping costs are non-refundable

We reserve the right to refuse returns that do not meet these conditions.

4. Refund Processing

Once your return (if required) has been received and inspected, you will be notified of approval or rejection.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take up to 10 business days

  • Your bank or card provider may require additional time

If you have not received your refund within 15 business days after approval, please contact us at:

📧 snugboo.store@outlook.com

5. Items Not Eligible for Refund

The following are not eligible for refunds unless defective or incorrect upon arrival:

  • Items that have been worn or used

  • Products damaged after delivery

  • Items returned without prior contact

  • Final sale items (if clearly marked)

6. Exchanges

We do not offer direct exchanges.

If you need a different size or variation, you may return the original item (if eligible) and place a new order.

7. Contact Information

If you have any questions about this policy, please contact us:

📧 Email: snugboo.store@outlook.com
📍 Location: London, United Kingdom